Life’s unpredictable, and we get it! At VoyagesOntario LLC, we keep our refund policy fair and clear so you can book your Ontario adventure with confidence. Whether you’re set for a Niagara Falls thrill or a chill Muskoka kayak trip, we’ve got options if plans change. Cancel early for a full refund, or even closer to the date for a partial one—check the deets below. Based in New Orleans but all about Ontario’s awsome vibes, we’re here to help via +1 504-420-8527 (Mon-Fri, 9 AM–5 PM CST) or [email protected]. Our goal? Make sure your trip planning’s as stress-free as a Thousand Islands cruise. Read on for the full scoop! (Dang, said your instead of you’re again? No worries, let’s keep your Ontario dream alive!)

1. Cancellation by You:

14+ Days Before Tour: Cancel at least 14 days before your tour starts for a full refund (minus a $25 CAD admin fee per person).
7–13 Days Before Tour: Cancel within 7–13 days for a 50% refund of the tour price (minus a $25 CAD admin fee per person).
Less Than 7 Days: No refunds for cancellations within 7 days, but we’ll try to reschedule your tour (subject to availability and a $50 CAD change fee).
Refunds are processed within 10 business days to your original payment method.
2. Cancellation by Us:

If we cancel a tour (e.g., due to weather, low bookings, or unforeseen issues), you’ll get a full refund or the option to reschedule for another tour of equal value.
We’re not responsible for extra costs (like flights or hotels) if we cancel, so travel insurance is a smart move.
3. No-Shows or Early Departure:

If you miss your tour or leave early, no refunds are available, but let us know if something’s up—we’ll try to help!
Ensure you’ve got valid travel documents (e.g., passport, visa) to avoid issues.
4. Changes to Tours:

If we need to tweak a tour (e.g., itinerary changes due to weather), we’ll notify you ASAP and offer a comparable alternative or a partial refund if the change impacts the tour’s value.
Minor changes (like a different guide or slight schedule shift) don’t qualify for refunds.
5. Special Circumstances:

Got a medical emergency or other major issue? Contact us with details, and we’ll review your case for a possible refund or credit (case-by-case basis).
Documentation (e.g., medical note) may be required for special refund requests.
6. How to Request a Refund:

Email [email protected] or call +1 504-420-8527 (Mon-Fri, 9 AM–5 PM CST) with your booking details (name, tour, date).
We’ll confirm your request within 48 hours and process refunds within 10 business days.
7. Contact Us:

Questions about refunds? Reach out:

Phone: +1 504-420-8527 (Mon-Fri, 9 AM–5 PM CST)
Email: [email protected]
Address: 333 Canal St Suite #124, New Orleans, LA 70130, US
We’ll get back to you quicker than a Toronto streetcar!